FAQ

How much can I decarb at a time?
The Hello High Ultra Infuser can decarb ½ ounce (14g)

How fast can I expect my order?
Orders are shipped within 72 hours of purchase, excluding Saturday and Sunday using UPS or Fedex Ground. All shipments to Canada will be shipped UPS Ground. Expedited shipping options are available at checkout.

Can the temperature be adjusted?
Yes, the temperature can be adjusted up to 250 degrees

Can you use alcohol to make tincture in the Ultra Infuser?
Yes, recommend using 150 proof or higher grain alcohol or 190 proof food grade alcohol

If you live in an area that doesn’t sale 150 proof grain alcohol

Returns & Warranty:
Hello High offers a 1 year warranty on replacement parts and repair labor costs if your infuser is determined defective. Hello High does not offer refunds for buyers remorse. Please see additional warranty details HERE

How do you clean?
The lid and removable seal are top rack dishwasher safe. The base should be cleaned using water, 2 drops of dish soap and the self-clean feature on the LED panel. The base should never be submersed in water.

How big is the Ultra Infuser?
Height 8.5”, Width 6.5”, (with handle) 3lbs.

How much can I decarb at a time?
The Ultra Infuser can decarb ½ ounce (14g) max.

I keep getting an error message on my display?
As a safety mechanism, the herbal infuser/display only works when the lid is locked in place. You will receive an error message EO6 when the lid is not attached.

How fast can I expect my order?
Orders are shipped within 48 hours of purchase, excluding Saturday and Sunday using UPS or Fedex Ground. All shipments to Canada will be shipped UPS Ground. Expedited shipping options are available at checkout.

Can the temperature be adjusted?
Yes, the temperature can be adjusted up to 250 degrees F

Can you use alcohol to make tincture in the Ultra Infuser?
Yes, recommend using 150 proof or higher grain alcohol or 190 proof food grade alcohol if you live in an area that doesn’t sale 150 proof grain alcohol

How do you clean?
The lid and removable seal are top rack dishwasher safe. The base should be cleaned using water, 2 drops of dish soap and the self-clean feature on the LED panel. The base should NEVER be submersed in water and water damage is not covered in the warranty.

How big is the Ultra Infuser?
Height 8.5”, Width 6.5”, (with handle) 3lbs.